Frequently Asked Questions

Archive 2022-2023


Additional Resources

Account Information


Benefit Information


Am I Eligible to Enroll in the Student Health Insurance Plan?

Online Enrollment Periods

Online Enrollment

Online Enrollment Guide

Medical Leave of Absence

Students with a Qualifying Life Event


F-1 students health insurance is mandatory and provided by the university. Students will be covered automatically during their semester of enrollment and charged accordingly. J-1 Exchange, Government Sponsored and students employed and covered by a US insurance policy have the option to waive the university provided insurance if eligible. A copy of the insurance policy coverages must be provided to the Office of International Students & Scholars for review.

The University-provided insurance policy through Aetna Student Health, managed by Academic HealthPlans, is designed as an accident and sickness policy that is affordable to students. There are certain limitations and restrictions of this policy which you can review by reading the benefits summary.

If you do not want the Student Health Insurance Plan and meet the above criteria, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

All waivers must be submitted by 11:59 PM on the published waiver deadline to be considered.

The Spring/Summer 2022-2023 waiver deadline ended 02/08/2023. The online waiver system can no longer accept new waiver requests.


Regulatory Notices

Enhanced Products

Optional Dental Coverage


Enrollment Information

Academic HealthPlans, Inc
PO Box 1605
Colleyville, TX  76034


Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1 (866) 725-4433
Customer Service
1 (800) 556-1555
24-Hour Nurse Line

VSP Vision

This service is not administered by Academic HealthPlans.

Telehealth Solution

AcademicLiveCare (ALC)

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
Dial 988 from any phone to be immediately connected